Refund policy

Withdrawal from the contract within 14 days (applies to consumers only)

If you purchase in the E-shop as a consumer (i.e. a natural person acting for purposes which are outside your business, trade, craft or profession (for consumption purposes)), you have the right to return the Goods or Gift vouchers purchased in the E-shop (as long as they have not been used) within 14 (fourteen) calendar days from the day on which you received the Goods or the Gift voucher. You may do so without giving any reason (i.e. by exercising your right to withdraw from a distance contract, which is granted to you by the laws of Lithuania and the European Union). 

Please note that the E-shop offers Goods which fall within the exceptions provided for in Article 6.228(10), Part 2 of the Civil Code of the Republic of Lithuania, in which case consumers do not have the right of withdrawal discussed in the preceding paragraph. Accordingly, you may not withdraw from the contract and return, without giving a reason, Goods which are perishable or have a short shelf life (for example, food products and beverages with a short expiry date), as well as packaged Goods which, once unpacked, are unsuitable for return for health protection or hygiene reasons.

If you withdraw from the contract, the Goods you return must be unused, with their labels and in the original packaging, undamaged and without loss of their marketable appearance. We will consider that you have met this requirement if, when examining the Goods, you have only performed such actions as are necessary to assess the Goods and as you would normally perform when inspecting the Goods in a physical shop.

To exercise this right, you must notify the Seller by email no later than within 14 (fourteen) calendar days from the day of receipt of the Goods or the Gift voucher and attach proof of purchase. You may use the sample return notification form provided here.

Having decided to withdraw from the contract, you must, without undue delay and in any event no later than within 14 (fourteen) calendar days from the day on which you notified the Seller of the return by email, send the Goods back to the Seller at the address indicated at the beginning of these Terms, and, in the case of a Gift voucher, irreversibly delete the Gift voucher and its data. The deadline will be deemed to have been met if you dispatched the Goods before the expiry of the 14 (fourteen) day period. You must bear the costs of returning the Goods to the Seller.

If you withdraw from the contract, the Seller undertakes to refund, to the bank account indicated by you, all sums paid by you for the Goods and for their delivery to you no later than within 14 (fourteen) calendar days from the day on which you notified the Seller of the return by email, but not earlier than the Seller receives the returned Goods (unless the Seller, at its own discretion, decides not to wait for the returned Goods).

Wholesalers and other buyers who purchase in the E-shop for purposes other than consumption do not have the right to withdraw from the contract, unless expressly agreed otherwise with the Seller in writing.